Hey there!
We know it can be super annoying when you’re expecting a reply and it just doesn’t appear on your Stamina.io dashboard. No worries—we’ve got a simple checklist to help you get back on track. Let’s dive in!
1. Check Your Email Connection
Make sure your email is linked correctly.
Sometimes, a small change like a new password or security update can break the connection. Double-check that your account is still connected to Stamina.io.
2. Look at Your Inbox Settings
Inbox Folders and Spam:
Your email provider might move replies to a different folder or even to spam. Peek into those folders to see if your replies are hiding there.
Filters and Rules:
If you have any filters or rules set up, they might be redirecting your replies away from your main inbox. A quick review can help.
3. Verify Your Tracking Settings on Stamina.io
Reply Detection:
In your Stamina.io settings, make sure the option to detect replies is turned on. This setting tells our system to look for incoming messages.
4. Check Your Custom Domain Setup
Custom Domains Matter:
If you’re sending emails from a custom domain, it must be set up correctly. A small mistake in the domain settings might block reply tracking. Look for any setup guides in your account to be sure everything’s right.
5. Review Your Email Templates
Plain and Simple:
Sometimes, fancy email templates or long signatures can confuse our system. Try sending a plain text email to see if the reply shows up. If it does, you might want to simplify your templates.
6. Refresh and Clear Your Cache
A Little Refresh:
It might sound too simple, but clearing your browser’s cache or refreshing the page can sometimes do the trick. Give it a try!
7. Reach Out to Our Support Team
We’re Here to Help:
If you’ve tried all these steps and your replies are still missing, don’t worry. Our friendly support team is just a message away. Send us the details of your issue, and we’ll help you sort it out.
We hope this checklist helps you get your reply tracking working perfectly. At Stamina.io, we’re all about making your email outreach smooth and stress-free. Happy emailing, and remember—we’re here if you need us!